Making an emergency call

The emergency call is received by the Emergency Response Centre

The first stop for a person in need of help is the Emergency Response Centre. The ERC duty officer will make a risk assessment based on the information collected during the emergency call, which is then used to call for help to the victim. Emergency calls in Southwest Finland are connected to the Southwest Finland Emergency Service.

Always call the emergency number 112 in case of emergencies in which lives, health, property or the environment are threatened or in danger. Depending on the situation, the Emergency Response Centre will call for a police officer, a rescue, ambulance or social welfare worker.

When you call the emergency number 112:

  1. If possible, make the call yourself.
    It is important that the emergency call is made by the person it concerns. They have information that the ERC duty officer needs when determining the kind of help needed at the site. A call made by another person may delay the arrival of the help.
  2. Give the exact address and municipality
    The area covered by the Emergency Response Centre may contain similar addresses in different municipalities. This is why it is important to give the municipality as well as the address. In particular, it is a good idea to find out the exact information on the location of your leisure activities.
  3. Explain what has happened
    The duty officer will ask the caller for information on what has happened so that it will be possible to send the right kind of help for each situation.
  4. Answer all questions
    The questions posed by the duty officer have reasons. The questions will not delay the call for help. In urgent cases, the duty officer will call the officials and partners coming to help already during the emergency call, while also providing them with additional information.
  5. Act according to the instructions given
    The duty officer has been trained to provide instructions for different situations. It is important that you follow the instructions. When correctly performed, initial measures often play a part in how the situation unfolds.
  6. Only end the call when told to do so
    Ending the call too early may delay the arrival of the helpers. You may end the call once you have received the permission to do so. Keep the line open. The duty officer or the helper arriving on the site may need additional information on what has happened.

Guide the helpers to the site. Call again if the situation changes.

Do not end the call even if the emergency number is temporarily jammed! You will hear a recording telling you to stand by for a moment. Emergency calls are picked up as quickly as possible, and always in the order in which the calls are made.

You can make an emergency call without a sim card, as long as the phone battery lasts.

Emergency call instructions in different languages

Print instructions and place on a visible place.